Shipping and Delivery
At Encavy, our priority is to deliver your purchases quickly and reliably through high-quality shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
Processing Time: This includes order verification, assembly, and other pre-shipment tasks. Duration may vary based on your location and our efficiency.
Shipping Time: This starts after processing and depends on the chosen shipping method and your destination.
Please note, our order cutoff time is (GMT-08:00) Pacific Standard Time. Deliveries may take longer during busy seasons and promotions.
We ship with USPS, UPS, FedEx, and DHL.
Estimated Delivery Timeframes
| Product Type | Estimated Processing Time | Estimated Shipping Time | Total Estimated Delivery Timeframe |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
We process orders Monday-Friday, excluding federal holidays, based on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Free Shipping on Orders Over $99
Tracking Your Package
- You will receive a confirmation email with a tracking number once your order ships. You can check your tracking status on our website.
- Some carriers may take 5-7 business days to update tracking information.
- If there are no updates after 10 business days, please contact us at [email protected].
Shipping Delays
- If your order is not delivered within 45 calendar days, contact us at [email protected] for a full refund.
- Please reach out about any unexpected delays, and we aim to respond within 12 hours.
Undelivered Packages
- If tracking shows delivered but you can’t find your package, first check the delivery location thoroughly, then contact the shipping carrier.
- If the issue persists, email [email protected].
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses.
- Please double-check your shipping details at checkout and notify us immediately at [email protected] about any errors.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees imposed by the destination country.
- Countryhomegear is not liable for customs fees if the package is rejected or delivery fails after multiple attempts.
We reserve the right to cancel orders at our discretion without a guaranteed refund.
For any questions about our shipping policies, please contact [email protected].